Hallmark Care Homes
Hallmark Care Homes partners with TrustedCare to deliver enquiry handling excellence.
The collaboration aims to further elevate the customer service experience and streamline enquiry capture across all 19 care homes operated by Hallmark Care Homes.
Following a successful trial period of TrustedCare’s contact centre services from late 2022 to early 2023, Hallmark Care Homes has made the decision to implement the service permanently across their entire care home portfolio. The partnership will see TrustedCare assume responsibility for providing comprehensive 7-day-a-week call handling, customer service support, and enquiry capture services.
TrustedCare's contact centre solution offers an invaluable resource to Hallmark Care Homes, enabling them to optimize their communication channels and deliver an even higher standard of care to their residents and their families. The seamless integration of TrustedCare's expertise will empower Hallmark Care Homes to handle enquiries promptly and efficiently, ensuring that each caller receives the necessary support and guidance they require.
Our collaboration with TrustedCare allows us to enhance our communication capabilities and deliver an exceptional customer experience from the outset. We believe that this partnership will contribute to the ongoing success of our care homes and further reinforce our reputation as a leading care provider.
The partnership between Hallmark Care Homes and TrustedCare represents a significant milestone in the pursuit of enhanced customer service and streamlined enquiry capture within the care home sector.
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