Live Chat

Live chat is an effective way to communicate with your website visitors.

First impressions can be a dealbreaker. Our Customer Support Team will achieve an outstanding first impression of your brand before handing over fully-qualified care enquiries and job seeker leads to your team. This frees up your care home team to focus on what they do best; caring for your residents!

Sector Specialists

Our friendly team of Care Advisers have expert knowledge of the care industry and will respond to all enquiries on your behalf. We are a team of real people, with real answers - no bots here!

They will qualify job seekers and new client enquiries before handing them over to your team. We will also handle general requests about your service and family enquiries.

Implementation Support

Our technical development team will assist you in implementing the live chat widget on your website; it is a simple snippet of code.

With their efficient support, you will be up and running with the live chat widget on your website in no time!

Reporting & Insights

We provide weekly reports to clients detailing the nature of enquiries received and enquiry volumes.

Our clients receive insights into changing consumer behaviours, giving them a competitive edge in the market.

We are so pleased to have partnered with an organisation that reflect our values and understands so much about delivering customer service excellence.

Mark Sherriff, Chief Growth Officer

Achieve Together partners with TrustedCare to provide customer service excellence.

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