Contact Centre

We are the UK’s only contact centre specialising solely in residential and domiciliary care services.

We provide market-leading enquiry management for care and job seeker referrals 7 days a week, making sure every enquiry is followed up and no opportunity is ever missed.

Sector Specialist

TrustedCare has been operating in the care sector for the past 10 years. During this time we have managed over 100,000 care enquiries on behalf of our partners.

Our highly trained team of Customer Service Advisers hold a detailed knowledge of the care landscape, thus enabling them to confidently guide and assure care seekers who contact our partner care services.

Bespoke Care Enquiry Support Plans

Our support can be tailored to meet our clients' needs, whatever they may be; from basic call answering and enquiry capture through to supporting enquirers throughout their entire journey to finding care.

  • Basic call answering, live chat and email response
  • Lead capture and appointment booking
  • Post visit and appointment follow up
  • Support to encourage the placement decision
  • Outcome reporting

Bespoke Job Enquiry Support Plans

Our support extends to assisting clients with their job enquiry management. Effective job enquiry management ensures that clients attract and select the best candidates, build a positive reputation in the job market and streamline their recruitment process, saving time and resources.

  • Call, email and live chat jobseeker referrals qualified
  • Email applications called within 1 hour
  • Ability to arrange interviews
  • Outcome reporting
  • Follow-up calls with suitable candidates after an interview has taken place

Reporting & Insights

We provide regular detailed reporting to our clients on contact types, enquiry volumes, channels and outcomes, along with feedback from care seekers who visit their services.

Our clients also benefit from our whole market experience; we provide insights into changing consumer behaviours giving our partners a competitive edge in their marketing and communications strategies.

Working with sector specialists who have a clear understanding of the wider social care market, has added huge value to our business.

Chris Rudolph, Sales Operations Manager

Aria Care partners with TrustedCare to deliver contact centre excellence.

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