Hamberley Care Homes

Partner overview

Founded in 2018 the company has grown rapidly and now operates a portfolio of 22 elderly residential care facilities and 4 specialist care sites.

Hamberley focuses on the premium care market and provides support for individuals with a range of needs including nursing and dementia.

Hamberley operates a centralised enquiry capture model with Customer Relationship Managers (CRM) operating at each of the homes.

TrustedCare provides first line enquiry management, capturing enquiries for the homes 7 days a week via call, email and website live chat. Once an enquiry is capture, the detail of the care seeker, potential resident and any appointments that have been made, are sent to the CRM.