22 March 2024
How and When Are Care Seekers Getting in Touch in 2024?
We analysed 12,000 care enquiries received over the past 3 months to find out how and when care seekers are getting in touch.
Contact centre and sales support
We provide residential and home care providers with contact centre support and a range of specialist services focused on enquiry management.
Get in touchWhat we do
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Contact Centre
We are the UK’s only contact centre specialising solely in residential and domiciliary care services.
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Live Chat
Live chat is an effective way to communicate with your website visitors.
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Technology
We provide a range of technology solutions to help care providers improve their sales and marketing performance.
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Mystery Shopping
Mystery shopping provides a valuable insight into the customer service experience delivered by your care service.
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Market research
Our unique position in the market affords us insights into the competitive care landscape and any changes to care seeker demands.
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Customer Surveys
Direct feedback from your clients is the most powerful measure of service performance.
Working with sector specialists who have a clear understanding of the wider social care market, has added huge value to our business.
Caring Homes partners with TrustedCare to deliver contact centre excellence.
We work with some amazing companies
- Aria Care
- Caring Homes
- Barchester Healthcare
- Achieve Together
- Carebase
- Larchwood Care
- B&M Care
- MHA
- Gold Care Homes
- Home Instead
- Porthaven Care Homes
- Hallmark
- Abbey Healthcare
- Hythe Care
- Sfera Care
- Ashberry Care Homes
- Excelcare
- New Century Care
- Blackadder Care Homes
- RCH
- Adept Care Homes
- Athena Care Homes
- Wren Retirement Living
- Healthcare Homes
- Manucourt
- Anavo Group