19 January 2024
2023 Care Home Market Review
In this report we take a look at the enquiry activity seen across the care home market in 2023, the volumes, channels and conversion rates of enquiries.
We provide residential and home care providers with contact centre support and a range of specialist services focused on enquiry management.
Get in touchWe are the UK’s only contact centre specialising solely in residential and domiciliary care services.
Live chat is an effective way to communicate with your website visitors.
We provide a range of technology solutions to help care providers improve their sales and marketing performance.
Mystery shopping provides a valuable insight into the customer service experience delivered by your care service.
Our unique position in the market affords us insights into the competitive care landscape and any changes to care seeker demands.
Direct feedback from your clients is the most powerful measure of service performance.
Working with sector specialists who have a clear understanding of the wider social care market, has added huge value to our business.
Caring Homes partners with TrustedCare to deliver contact centre excellence.
19 January 2024
In this report we take a look at the enquiry activity seen across the care home market in 2023, the volumes, channels and conversion rates of enquiries.